Quality Control, Shipping and Returns Policy
We assemble each order and triple check it for accuracy. We photograph every order with a copy of the invoice so that a review can be performed on what was sent to you.
* We ship USPS to United States addresses and all orders are insured.
* We review the amount you were charged and then what we pay and do refund excess shipping to you promptly.
* Tracking information is sent to you so that you can track your order.
* In store pick up - Once you pick up your order at our brick and mortar we refund shipping.
The Shipping Puzzle:
When Sheet glass is in the order we double box it and it is padded well. Up to 10 pieces of sheet glass per box.
- We have found that the arrival of sheet glass in good condition is best shipped by itself.
- We have the shipping for sheet glass set to hold up to 10 pieces of glass per box.
If Stringers, Noodles or Frits are in the same order we put them in a separate shipping container. Up to 20 tubes of Noodles / Stringers per box.
- We often times add in Rods, Frits and other items so long as they all fit well and we have confidence that they will travel safely.
Rods and Pre-Cut Shapes:
- We have the Rods and Pre-Cut Shapes to hold 40 items.
So when choosing your items do know that the different shipping offerings do get kicked into the shipping total that you see.
- When we see your order we do puzzle to fit everything we can into the appropriate sized and shaped package.
- Once we have it all figured out we do refund excess shipping right away.
Our goal is to give you good customer service, have your items chosen be shipped to you reasonably and in good condition.
What is our return policy?
We offer 100% satisfaction with every purchase. If you are not completely satisfied with your purchase you may return your item/s to us with a copy of your order invoice within 15 days from the delivery of your items. We will refund you through your payment method used to purchase the items. i.e. a credit card refund or Paypal account refund. Unfortunately, we cannot give refunds on DVD's or any software items, these sales are final. If a DVD is defective we will exchange it for you. Please note that there are no returns on special order, clearance, or overstock items - all sales on these items are final.
**IF YOU ARE PURCHASING TOOLS or EQUIPMENT. This includes glass cutters, breakers, circle cutters, saws, kilns etc. PLEASE TEST YOUR ITEM to make sure it is working properly. If you do not use your tool/equipment for months after purchase and then you discover it is not working correctly, we cannot help you. All of our manufacturers also have the same 15 day return policy. So, please test your tools for proper function as soon as you receive.
How do I return my item?
Package your items safely and include a copy of your order receipt. Ship it to:
Happy Glass Art Supply
136 US Hwy 101
Hoquiam, WA 98550
We must receive your return item in working order to refund you. If you are not experienced in shipping glass, molds or other fragile items we suggest getting insurance on your package for your own protection. Asking your local shipper how to pack it properly for insurance purposes would also be very helpful to you.
Can I return an item if it's been more than 30 days?
Please contact us at firstname.lastname@example.org with your request and we will work together with you.
What if my item arrives damaged?
We do our very best to ensure your items arrive to your doorstep the way you expect them to. Even with all our precautions, however, occasionally damage does occur in shipping. If you receive an item that appears damaged from shipping (ex: box is dented), notify the carrier immediately. Do not return the damaged merchandise - the carrier will determine if they need to see the condition of the box at the delivery site. Keep all packaging materials, including interior and exterior containers. Contact email@example.com and notify us of the damage. We will ship replacements to you immediately or refund you for your item. The replace or refund option is due to if you want to have the items or refund PLUS if we are able to replace due to inventory in hand.
**IF YOU ARE PURCHASING TOOLS or EQUIPMENT. This includes glass cutters, breakers, circle cutters, saws, kilns etc. PLEASE TEST YOUR ITEM to make sure it is working properly. If you do not use your tool/equipment for months after purchase and then you discover it is not working correctly, we cannot help you. All of our manufacturers also have the same 30 day return policy. So, please test your tools for proper function as soon as you receive.
Damage Claims Process:
If there is damage immediately reach out to us so we can begin a damage claim. The USPS requires photos of the box condition, the contents while in the box showing the packing materials and the damaged items. You can e-mail photos or text them to us. E-Mail: happyglassartsupply.net or (360)589-7766 text.
We will work with you to figure out the best solution for a damaged delivery.
What if items are missing from my order?
Check the items received against those on the packing slip, but remember that small items can get "lost" in the foam peanuts. Sometimes small items are taped to larger items, or placed in a bag for protection. Allow an extra business day for multiple box shipments to arrive. If you have thoroughly checked the packaging of the box and cannot find the item listed on the packing slip please contact us and the item will be shipped or refunded immediately
What if my item is defective?
Defective merchandise without a warranty will be refunded if returned within 30 days from the date of delivery. For defective merchandise under warranty, contact the manufacturer for repair or replacement.
How long will it take to process my return?
We will do our best to process your return quickly. Please allow 30 days for refunds to be processed once received by Happy Glass Art Supply. Once Happy Glass Art Supply has processed your refund it may take the bank a few days to show the completed transaction. If you are aware the card on file for your order may expire during the month of processing the return please verify the last 4 digits of the credit card number and include the updated expiration date on your return form.
Who pays the shipping costs?
Return shipping labels are provided by us to you for items to be returned due to our fault or a damage claim.
What if my package is lost by the shipping carrier?
We investigate the lost package and file a claim with USPS for the lost item. For domestic deliveries (in the USA) we will reship your order immediately or refund you if we don't currently have replacements for your order. If the tracking information says your package was delivered we will need to have the carrier complete an investigation before we reship your replacement items to you.
Happy Glass Art Supply
136 US Hwy 101
Hoquiam, WA 98550