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Free shipping on an order of $200.00 or more. ---- * Noodles and Stringers not included in the free shipping... *
Free shipping on an order of $200.00 or more. ---- * Noodles and Stringers not included in the free shipping... *

Quality Control, Shipping and Returns

Quality Control, Shipping and Returns 

Quality Control:
We assemble each order and triple check it for accuracy.
We photograph every order with a copy of the invoice for review.

 

Shipping Policy:
We ship to all USA addresses via USPS Insured.
Free shipping on orders of $200.00 or more.
 
Shipping Puzzle:
We have several shipping categories.
We assess what you have ordered and put together the best we can your order in the least amount of boxes or all in one box.
We refund excess shipping right away.

 

Sheet glass box can hold up to 10 sheets of glass.
Stringers and Noodles do not fit into the same box as sheet glass.
Frits, Powders, rods, PreCuts and other items can fit well in with sheet glass if room allows.

 

Damaged Box:
When your box arrives and if it looks damaged do not open it. 
Take photos of the box.
Write return to sender on the box and give it back to the carrier.
Notify me that a box was damaged with the photos .
Email at happyglassartsupply@gmail.com or Text to Irene at (360)589-7766

When the box arrives back to me I immediately take care of replacing or refunding your items per our stock on hand.  I communicate what I am doing so that you do not have to wonder.

Damaged Items:
Sometimes the box looks fine but what is inside is not.
Take photos of the box, the packing and the broken items.
Keep all items, all packing and the box.
Notify me that you have found damages inside your box with the photos.
Email at happyglassartsupply@gmail.com or Text to Irene at (360)589-7766
I will communicate with you what we can do.
If there is a claim to be filed we will have to wait for the process to be done to move forward.
Keep in mind that the USPS most of the time will want to have the box, packing and damaged items given to them and they do not return it once a claim is processed.
Also be in the know that damage claims take a few Months to be processed.

 

Lost Package:
If your package is lost we investigate and file a claim with USPS for the lost item.
Once the lost box claim is completed we move forward with replacing or refunding for your items.

 

Returns Policy:
We offer 100% satisfaction with every purchase.
If you are not satisfied with your purchase you may return your item/s to us with a copy of your order invoice within 15 days.  Once the item/s are received by us we refund per your payment method.
Return Address:


Happy Glass Art Supply
Attn: Returns
PO BOX 478
Hoquiam, WA 98550-0478

Thank you for taking the time to be in the know of our Quality Control, Shipping and Returns policy.

Irene - The happy glass art gal and fellow glassy.