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* Your Happy Place to obtain glass art supplies plus good tips on using some of them *
* Your Happy Place to obtain glass art supplies plus good tips on using some of them *

Quality Control, Shipping and Returns

Quality Control, Shipping and Returns 

Quality Control:

  • I provide via email a packing slip for easy check in and package tracking.
  • I assemble each order and triple check it for accuracy.
  • I photograph every order with a copy of the invoice for review.

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Shipping Policy: 

I ship quickly to all USA addresses via USPS or UPS Insured unless otherwise explained below.

  • We only ship to addresses that are United States

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Great News:  

Some items are allocated as (USA shipping included).  This means that there are no additional shipping charges for that particular item.  

If you order other items that are not allocated in the shipping included group then shipping is charged for those items.

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Media mail insured and GoldRush Paint Pens new shipping category added July 2023...

To try to help fellow glassy's see that I am trying I am adding the Low Cost insured media mail plus gold rush paint pens into this category.  Do keep in mind that ordering from different shipping categories does make shipping charges stack on top of one another....  NO worries, I puzzle and then ship reasonably and refund right away....  You can reach out to me with shipping price questions that you may have... xo

Shipping for everything except sheet glass, stringers, noodles & sizzle stix:
Shipping charges are all about Size, Weight, Value of items in each box/package to be $100.00 or less and Distance... xo

We have our shipping rates to be in increments of:

  • $12.00 per box of items up to $100.00 of items in the box.

To any USA address.

Sheet Glass Shipping:

Sheet glass shipping is set up by your location in proximity to mine in Washington State.

Sheet glass that are small are sent in a smaller box that is packed well for good travel.  The small box should arrive quickly due to my using Priority USPS mail and it is insured.  There is a refund on most of the small glass shipments and I do the refunds right away.

The larger sheet glass are Double boxed and can be sent via insured Ground transportation and arrive in 2 to 8 days depending on your location in proximity of Washington State.  The Larger sheet glass is insured to the value of items in the box.

I have the larger sheet glass set for up to $100.00 of sheet glass per box. 

Shipping Puzzle:
I assess what you have ordered and put together the best we can your ordered items in the least amount of boxes or all in one box. 

Maximum value within a box or package to be shipped is $100.00.  If you go over $100.00 of value within the order the next shipping charge increment will kick in.

I have 3 shipping allocations.

  1. If you order only sheet glass then only one shipping allocation will show in the cart check out.  To know the charge view the chart below for Sheet Glass Shipping, the cost is by destination.
  2. If you order only a combination of Stringers, Noodles or Sizzle Stix then the shipping for them will show at check out.  To know the charge view the chart below for Stringer, Noodle or Sizzle Stix Shipping, the cost is by destination.
  3. If you order anything else shipping allocation will show in the cart check out.

When you order from items from the 3 different shipping allocations the charges for each allocation will show up at check out and appear to be quite high.

A good thing to know is....Stringers, Noodles and Sizzle Stix will not fit into a sheet glass box.  Sheet Glass will not fit into the Stringers, Noodles and Sizzle Stix box.  So if you order some Stringers, Noodles and Sizzle Stix and Sheet glass within your order then both shipping charges will apply so that I can get these great items to you. 

I review what you have and the best fit in the shipping configuration.

I refund the excess shipping charges.

Shipping via UPS Ground a box of sheet glass that has up to $100.00 value inside to USA addresses from Washington State, USA
Shipping to all USA addresses as follows:
Shipping # Location by State Abbreviation Price/box
1 WA  $ 15.00
     
2 OR  $ 20.00
     
3 AZ, CA, ID, IL, KS, MN, MO  $ 25.00
     
4 AK, AL, AR, LA, MT, ND, NE, NM, NV, OK, TX, WY  $ 26.00
     
5 CO, CT, DE, FL, GA, HI, IA, IN, KY, MA, MD, ME, MI, MS, NC NH, NJ, NY OH, PA, RI, SC, SD, TN, UT, VA, VT, WV, WI, American Samoa, Washington DC, US Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific   $ 28.00

 

If you are purchasing mass quantities of sheet glass be in the know that you will be charged for shipping of order value of $800.01 for shipping.  So if you order $800.01 of sheet glass you will be charged for 9 boxes of shipping.  After the 9th box I cover the freight.  This offer is only good if you place the large order all at once.  I pay fees on every dollar brought in and so I cannot allow for multiple orders added together to give the special shipping of the 10th box and beyond paid by me.

Shipping via UPS Ground a box of Stringers, Noodles or Sizzle Stix that has up to $100.00 value inside to USA addresses from Washington State, USA
Shipping to all USA addresses as follows:

Shipping #

Location by State Abbreviation

Price/box

1

WA

 $ 10.00

 

 

 

2

OR

 $ 11.00

 

 

 

3

AZ, CA, ID, IL, KS, MN, MO

 $ 12.00

 

 

 

4

AK, AL, AR, LA, MT, ND, NE, NM, NV, OK, TX, WY

 $ 14.00

 

 

 

5

CO, CT, DE, FL, GA, HI, IA, IN, KY, MA, MD, ME, MI, MS, NC NH, NJ, NY OH, PA, RI, SC, SD, TN, UT, VA, VT, WV, WI, American Samoa, Washington DC, US Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific 

 $ 17.00

 

If you are purchasing mass quantities of Stringers, Noodles & Sizzle Stix be in the know that you will be charged for shipping of order value of $800.01 for shipping.  So if you order $800.01 of sheet glass you will be charged for 9 boxes of shipping.  After the 9th box I cover the freight.  This offer is only good if you place the large order all at once.  I pay fees on every dollar brought in and so I cannot allow for multiple orders added together to give the special shipping of the 10th box and beyond paid by me.

Media and First Class shipping:

  • The pattern books ship via insured Media mail and is much less than our regular shipping.
  • The Gold Rush Paint pens are sent via insured envelope USPS and is much less than our regular shipping.

There are times that I am able to refund excess shipping and that is terrific and happens quickly.

Shipping Refunds:
I refund excess shipping right away.

In Store Pick up:
I offer in store pick up that you will see near the end of check out if you do not use an express check out and wish to chose that option.  Once your order is ready you will be contacted so that a convenient appointment for pick up can be made.

For in store pick up there is no charge for shipping. 

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Damaged Box:
When your box arrives and if it looks damaged do not open it. 
Take photos of the box.
Write return to sender on the box and give it back to the carrier.
Notify me that a box was damaged box with the photos .
Email at happyglassartsupply@gmail.com or Text to Irene at (360)589-7766

When the box arrives back to me I communicate what I am doing so that you do not have to wonder.

Damaged Items inside with no apparent damage to the outside of the box:
If there is damage of items inside your boxed order then the person that has the damaged items is to file the claim. 

The shipping label on the box is proof of shipment and insurance.  Reach out to the carrier to file the claim if you so decide to do so.

Keep in mind that the USPS most of the time will want to have the box, packing and damaged items given to them and they do not return it once a claim is processed.
Also be in the know that damage claims take a few Months to be processed.

If you want me to file the claim then mail the broken items in the original package with the original packing back to me and I will gladly file the claim on your behalf.

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Lost Package:
If your package is lost reach out to me so I can investigate and file a claim with USPS for the lost item.
Once the lost box claim is completed we move forward with replacing or refunding for your items.

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Returns Policy:
We offer 100% satisfaction with every purchase.
If you are not satisfied with your purchase you may return your item/s to us with a copy of your order invoice within 15 days.  Once the item/s are received by us we refund per your payment method.
Return Address:

Happy Glass Art Supply
Attn: Returns
PO BOX 478
Hoquiam, WA 98550-0478

Thank you for taking the time to be in the know of our Quality Control, Shipping and Returns policy.

Irene - The happy glass art gal and fellow glassy.