Skip to content
* We are happy you are here * To reach Irene by Cell (360)589-7766 * Do leave a message of your name, number and best time for a call back *
* We are happy you are here * To reach Irene by Cell (360)589-7766 * Do leave a message of your name, number and best time for a call back *

Quality Control, Shipping and Returns

Quality Control, Shipping and Returns 

Quality Control:
  • We provide a packing slip for easy check in.
  • We assemble each order and triple check it for accuracy.
  • We photograph every order with a copy of the invoice for review.
-     -     -     -     -     -     -     -     -     -     -     -     -     -     -     -     -     -

Shipping Policy: 

I ship quickly to all USA addresses via USPS Insured unless otherwise explained below.

We do not ship to addresses that are not in the United States.

    -     -     -     -     -     -     -     -     -     -     -     -     -     -     -     -     -     -

    Shipping:
    Shipping charges are all about Size, Weight, Value of items in each box to be $100.00 or less and Distance... xo

    We have our shipping rates to be in increments of:

    $12.00 per box of items up to $100.00 of items in the box.

     

    Shipping Puzzle:
    I assess what you have ordered and put together the best we can your ordered items in the least amount of boxes or all in one box. 

    If I create different shipping categories as I had in the past then shipping charges stack onto each other due to what is in the shopping cart and the shipping is way over what was needed.

    Shipping Refunds:
    I refund excess shipping right away.

    • The pattern books ship via Media mail and is much less than our regular shipping.
    • The Gold Rush Paint pens are sent via insured envelope USPS and is much less than our regular shipping.

    There are other times that I am able to refund excess shipping and that is terrific and happens quickly.


    In Store Pick up:
    I offer in store pick up that you will see near the end of check out if you do not use an express check out and wish to chose that option.  Once your order is ready you will be contacted so that a convenient appointment for pick up can be made.

    For in store pick up there is no charge for shipping.

    -     -     -     -     -     -     -     -     -     -     -     -     -     -     -     -     -     -

    Damaged Box:
    When your box arrives and if it looks damaged do not open it. 
    Take photos of the box.
    Write return to sender on the box and give it back to the carrier.
    Notify me that a box was damaged with the photos .
    Email at happyglassartsupply@gmail.com or Text to Irene at (360)589-7766

    When the box arrives back to me I immediately take care of replacing or refunding your items per our stock on hand.  I communicate what I am doing so that you do not have to wonder.

    Damaged Items:
    Sometimes the box looks fine but what is inside is not.
    Take photos of the box, the packing and the broken items.
    Keep all items, all packing and the box.
    Notify me that you have found damages inside your box with the photos.
    Email at happyglassartsupply@gmail.com or Text to Irene at (360)589-7766
    I will communicate with you what we can do.
    If there is a claim to be filed we will have to wait for the process to be done to move forward.
    Keep in mind that the USPS most of the time will want to have the box, packing and damaged items given to them and they do not return it once a claim is processed.
    Also be in the know that damage claims take a few Months to be processed.

    -     -     -     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - 

    Lost Package:
    If your package is lost we investigate and file a claim with USPS for the lost item.
    Once the lost box claim is completed we move forward with replacing or refunding for your items.

    -     -     -     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - 

    Returns Policy:
    We offer 100% satisfaction with every purchase.
    If you are not satisfied with your purchase you may return your item/s to us with a copy of your order invoice within 15 days.  Once the item/s are received by us we refund per your payment method.
    Return Address:


    Happy Glass Art Supply
    Attn: Returns
    PO BOX 478
    Hoquiam, WA 98550-0478

    Thank you for taking the time to be in the know of our Quality Control, Shipping and Returns policy.

    Irene - The happy glass art gal and fellow glassy.