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* Welcome to your Happy Glass Art Supply * Celebrating 20 Years of Quality Service *
* Welcome to your Happy Glass Art Supply * Celebrating 20 Years of Quality Service *

Quality Control, Shipping and Returns

Quality Control, Shipping and Returns 

Quality Control:

  • I provide a packing slip via email and most of the time in the package for easy check in.
  • I assemble each order and triple check it for accuracy.
  • I photograph every order with a copy of the invoice for review.

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Shipping Policy: 

I ship quickly to all USA addresses via USPS or UPS Insured unless otherwise explained below.

  • We only ship to addresses that are United States

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Shipping for everything except sheet glass:
Shipping charges are all about Size, Weight, Value of items in each box to be $100.00 or less and Distance... xo

We have our shipping rates to be in increments of:

  • $12.00 per box of items up to $100.00 of items in the box.

To any USA address.

Sheet Glass Shipping:

Sheet glass shipping is set up by your location in proximity to mine in Washington State.

Sheet glass that are small are sent in a smaller box that is packed well for good travel.  The small box should arrive quickly due to my using Priority USPS mail and it is insured.  There is a refund on most of the small glass shipments and I do the refunds right away.

The larger sheet glass are Double boxed and can be sent via insured Ground transportation and arrive in 2 to 8 days depending on your location in proximity of Washington State.  The Larger sheet glass is insured to the value of items in the box.

I have the larger sheet glass set for up to $100.00 of sheet glass per box. 

Shipping Puzzle:
I assess what you have ordered and put together the best we can your ordered items in the least amount of boxes or all in one box. 

I do have 2 shipping allocations.

  • If you order only sheet glass then only one shipping allocation will show in the cart check out.
  • If you order anything else with no sheet glass then only one shipping allocation will show in the cart check out.

If you combine sheet glass with other items then the shipping charges will stack and look outrageous.

I will refund the excess shipping charges.

Shipping a box of sheet glass that has up to $100.00 value inside to USA addresses from Washington State, USA
Shipping to all USA addresses as follows:
Shipping # Location by State Abbreviation Price/box
1 WA  $ 15.00
     
2 OR  $ 20.00
     
3 AZ, CA, ID, IL, KS, MN, MO  $ 25.00
     
4 AK, AL, AR, LA, MT, ND, NE, NM, NV, OK, TX, WY  $ 26.00
     
5 CO, CT, DE, FL, GA, HI, IA, IN, KY, MA, MD, ME, MI, MS, NC NH, NJ, NY OH, PA, RI, SC, SD, TN, UT, VA, VT, WV, WI, American Samoa, Washington DC, US Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific   $ 28.00

Media and First Class shipping:

  • The pattern books ship via insured Media mail and is much less than our regular shipping.
  • The Gold Rush Paint pens are sent via insured envelope USPS and is much less than our regular shipping.

There are times that I am able to refund excess shipping and that is terrific and happens quickly.

Shipping Refunds:
I refund excess shipping right away.

In Store Pick up:
I offer in store pick up that you will see near the end of check out if you do not use an express check out and wish to chose that option.  Once your order is ready you will be contacted so that a convenient appointment for pick up can be made.

For in store pick up there is no charge for shipping. 

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Damaged Box:
When your box arrives and if it looks damaged do not open it. 
Take photos of the box.
Write return to sender on the box and give it back to the carrier.
Notify me that a box was damaged box with the photos .
Email at happyglassartsupply@gmail.com or Text to Irene at (360)589-7766

When the box arrives back to me I communicate what I am doing so that you do not have to wonder.

Damaged Items inside with no apparent damage to the outside of the box:
If there is damage of items inside your boxed order then the person that has the damaged items is to file the claim. 

The shipping label on the box is proof of shipment and insurance.  Reach out to the carrier to file the claim if you so decide to do so.

Keep in mind that the USPS most of the time will want to have the box, packing and damaged items given to them and they do not return it once a claim is processed.
Also be in the know that damage claims take a few Months to be processed.

If you want me to file the claim then mail the broken items in the original package with the original packing back to me and I will gladly file the claim on your behalf.

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Lost Package:
If your package is lost reach out to me so I can investigate and file a claim with USPS for the lost item.
Once the lost box claim is completed we move forward with replacing or refunding for your items.

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Returns Policy:
We offer 100% satisfaction with every purchase.
If you are not satisfied with your purchase you may return your item/s to us with a copy of your order invoice within 15 days.  Once the item/s are received by us we refund per your payment method.
Return Address:

Happy Glass Art Supply
Attn: Returns
PO BOX 478
Hoquiam, WA 98550-0478

Thank you for taking the time to be in the know of our Quality Control, Shipping and Returns policy.

Irene - The happy glass art gal and fellow glassy.